• How to Order
• Cancelling an Order
• First Time Buyer's Guide
• Payment Options & VAT

Cancelling an Order

If you have accidentally placed an order or simply changed your mind, please do not worry and contact our customer service representative either by mail or through the telephone for further information and instructions.

For more information on returning items, please see the Returns & Refunds help pages.

First Time Buyer's Guide

If you are new to shopping online, we have prepared an easy to follow guide in three simple steps:

Step 1: Find the product

There are different ways to find what you are looking for on our website:

• You may wish to search by category – if so please use the tags on the left hand side under the “Product Listing” sign.
• You may wish to look for it by brand name – if so please use the “Shop By Brand” button in upper part of the website.
• Or if you know what are you looking for – then please type the product name in the “Search” text box and then press “Go”.

To make sure, that the product meets all of your requirements please view its specification and description by clicking on the “INFO” button or on the product’s picture or on its name.

Step 2: Place an order

When you are satisfied with your choice specify the quantity you would like to purchase and press “Buy” button.

Here you may adjust the quantities of your order and also calculate the shipping rate by using our “Shipping Calculator” at the bottom of the page.

If you would like to continue shopping please click on “Keep Shopping” button, but if you would like to advance to checkout please press “Checkout Now” button.

Step 3: Process an order

In order to proceed with the purchase you need to login first. If you are not registered yet, please follow the “Register Now” link.

Once you are registered you will be taken through the ‘Process Order’ which includes; Billing and Delivery Address, Payment Details, Shipping Method, etc.

Please check all your details are correct before pressing “Process Order”. You will shortly receive a confirmation e-mail.

We hope you find this information useful. However should you have any questions, please contact us:

Customer Service Department – 0191 4207700

Technical Department – 0870 709 0089

Payment Options & VAT

Credit and Debit Cards

We accept the following credit/debit cards:

Please note that we do not add surcharge on any orders purchased with any of the cards.

There may be times when we need to contact you to request an alternative payment method.

Cheques

If you would like to pay by cheque, select the "Pay by Cheque" option on the order form and send us a personal cheque for the total amount of your order, including delivery charge.

Cheques should be made payable to: COMPUTER orBIT Ltd

Paying by cheque slows down your order as we don't order your items until we receive your cheque, and we don't send the items to you until your funds clear.

Please allow up to 10 – 14 days for cheques to clear.

After you have fully submitted your order on our website, send your cheque to the following address:

COMPUTER orBIT Ltd
400 / 408 Old Durham Road,
Gateshead,
Tyne & Wear
NE9 5DQ

VAT

VAT stands for value added tax, which is charged on goods sold by computerorbit.co.uk In United Kingdom all computer related goods are subject to 17,5% VAT. The VAT rate on delivery reflects the VAT rate of the items we are sending you.

On our website you will find prices inclusive and exclusive of VAT.

For a VAT receipt please email us.

If you need any further assistance, please contact our Customer Service Department by email or by calling: 0191 4207700

• Can I call computerorbit.co.uk to place an order?
• I require more information about a product, what do you suggest?
• Can I place an order without registering my account?
• Are the credit/ debit cards the only means of payment?
• When do you charge for my order?
• How do I cancel an order?
• How long does it take to process my order?
• Can I change my order?
• How do I track my order?
• Will I be informed if there are any problems with my order?
• Why is my order on hold?
• If I have a problem with a product that I have ordered from you, how do I get help?
• What is your returns policy?
• Do you accept international orders?

• Tracking Your Order
• There's a Problem with a Delivery
• Delivery Address and Rates
• Dispatch of Your Order

Tracking Your Order
To check the progress of your order please click on the “order tracking” link in the top right corner of the page. In the text box type the order number sent to you in the confirmation email, then choose “Order” in “Select the document type” menu and press “go”.

If under the “Shipped” column you will see number “0”– that means your product has not been dispatched yet.

To track numerous orders, in “View multiple orders” enter the purchase order number section or select the display type from the drop-down list and specify the desired period.

All the orders you have placed with us, both through the web and through other means are listed. Click on the order number which status you would like to check. The order details are displayed along with the tracking numbers for the shipments made.

To track the shipment, please visit the carrier’s web site and type in your shipping number (SI# number from your invoice) on the tracking pages of the carrier’s web site. City Link for national deliveries and FastWay for local ones.


There's a Problem with a Delivery

You sent me a damaged or defective item

Damaged products
We make every effort to ensure that you receive your goods in perfect condition.

All deliveries should be checked for damage before signing up for goods.

If you notice that items are missing, damaged or incorrectly delivered, please contact our customer services representative within 72 hours of receiving the order on 0191 4207700 , or alternatively by using our email

Defective products
Please keep all the warranty information that accompanies your item as this will be needed should there be a fault.

In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. The homepages and telephone numbers of most of the manufacturers you will find on Manufacturers’ Contact page.

If you choose to return the item to us, please visit our Returns & Refunds page.

I haven't received everything I ordered
All items in your order are being sent off from computerorbit.co.uk at one time. However orders may sometimes be delivered in more than one dispatch. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be posted separately or the carrier company has sent it through different depots.

Regardless of the number of deliveries you receive, you'll only be charged the amount that was originally quoted to you at the time you placed your order.

To find out if the missing items are on the way, please type in your shipping number (SI# number from your invoice) on the tracking pages of the carrier’s web site. City Link for national deliveries and FastWay for local ones.

If you need further help, contact our customer service representative either by our email or via telephone 0191 4207700

I ordered the wrong item and want to return it
Any goods ordered in error but which are not faulty may be returned to us if those goods are in a re-saleable condition and are received by us as we dispatched to the buyer .

For more information on returning items please see the Returns & Refunds help pages or contact our customer service representative either by our email or via telephone 0191 4207700


Delivery Address and Rates

Delivery Address
For security reasons first order must be delivered to the registered cardholders’ address. Any following orders can be delivered to an alternative address when confirmation is sent by you by fax or email.

Delivery Rates
All orders are sent for next day delivery as standard

UK mainland delivery charges are as follow:

• How much do you charge for delivery?
• Which postcodes qualify for local deliveries?
• What is the cut-off time for next day delivery?
• Are all the items in the order dispatched together?
• What shipping courier companies do you use?
• Can you ship my order to my work address?
• What happens if I am not home when the couriers come with my order?
• I placed an order over the weekend, when can I expect to receive it?

Returns & Refunds

• How to Return an Item
• Warranties
• Warranty's exemptions

In the unlikely instance of receiving goods which are faulty we prepared an easy to follow and stress free “Return Procedure”. However in addition to this policy you should refer to our Terms and Conditions of Sale.

Damaged products

We make every effort to ensure that you receive your goods in perfect condition.

All deliveries should be checked for damage before signing up for goods.

If you notice that items are damaged or incorrectly delivered, please refuse the delivery and contact our customer services representative within 72 hours of receiving the order on 0191 4207700 , or alternatively by email.

Please note, that a replacement will not be sent until the damaged item has been returned and inspected.

Defective products

Contacting Manufacturer

In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. The homepages and telephone numbers of the manufacturers you will find on Manufacturer Contacts page.

Please keep all the warranty information that accompanies your item as this will be needed should there be a fault.

Contacting computerorbit.co.uk

Please return faulty products to the below address:

COMPUTER orBIT Ltd,
Returns Department,
400-408 Old Durham Road ,
Gateshead ,
Tyne & Wear.
NE9 5DQ

Please ensure that you enclose:

• Your invoice number - written on the top of the parcel
• Details of why you are returning the item
• All packaging, including CD’s, manuals and cables etc.

Please Note: If the products purchased from computerorbit.co.uk are found returned with illegal software or are faulty due to accident, neglect or misuse, you will not receive any replacements or compensation.

We are responsible for reporting any illegal activities to the authorities. This does not affect your statutory rights.

Defective goods should be returned within warranty period – please see Warranties and Guarantee's

If the product is diagnosed as defective by our technicians, a replacement will be delivered to you within 3 working days after the testing on condition that the item is in stock at our warehouse.

Any goods returned to us under the “Return Procedure” guidelines and found by our technical department not to be faulty will incur an administrative charge of £10 + VAT per item returned. This charge will be billed to the credit card used to pay for goods.

Returned goods must be adequately wrapped and accompanied by all peripheral items including CDs, manuals and cables, as in other case we may not be able to accept the return of the product.

computerorbit.co.uk does not refund any postage and packing charges under any circumstances.

We suggest that if returning products via mail, you send it by registered post and also consider insuring the goods.

Products ordered in error

If you have ordered an incompatible product, it may be returned to us within 7 working days of receiving the order. The product must be in an unused, complete, unopened and re-saleable condition and it is received by us as we dispatched it to you.

Any goods returned incomplete or un-sealable for resale as new are liable for a 25 percent (25%) restocking fee.

All Custom Made systems and orders will incur a 25 percent (25%) handling and restocking fee upon request of a cancellation or a return without a fault.

computerorbit.co.uk does not refund any postage and packing charges under these circumstances.

Please return faulty products to the address below:

COMPUTER orBIT Ltd,
Returns Department,
400-408 Old Durham Road ,
Gateshead ,
Tyne & Wear.
NE9 5DQ

Please ensure that you enclose:

• Your invoice number - written on the top of the parcel
• Details of why you are returning the item
• All packaging, CD’s, manuals and cables etc.

We suggest that if returning products via mail, you send it by registered post and consider insuring the goods.

Warranties and Guarantees

All goods are supplied with a 12 months RTB (return to base) warranty unless specified otherwise and the exception of:  

Monitors - 3 year on-site warranty provided by the relevant manufacturer – please see the Manufacturer Contacts page

Printers - One year manufacturers’ on-site/collect and return.


Any other products carrying extended cover provided by the manufacturer.
 
Seeking advice from the manufacturer does not affect your legal statutory rights.
 
After one month of use, the right to a product replacement/refund ends and a repair service is offered if a product develops a fault.

Warranty’s exemptions

In the case of consumables (such as toner, ink cartridges, drum and paper) where the suitability/compatibility of the product is ascertainable without breaking the factory seal, and the factory seal is broken, this is likely to amount to a breach of your legal obligation to take reasonable care of the goods.

Software that has been opened and is not defective cannot be returned in any circumstances. Unopened software may be returned in accordance with this returns policy.

• Where may I obtain invoice number from?
• Do I need to separate invoice numbers if I return more then one item?
• I sent my item back to you but I didn't put the invoice number on the outside of the package as you requested, will this cause a problem processing my return?
• What is the best method for me to return my items to you?
• I sent a product back for replacement. How long will it take until I get my replacement?
• I have been sent the wrong item, how do I report this?
• How do I return a product for replacement / refund?

Where may I obtain invoice number from?
You may obtain your invoice number from the sale invoice sent to you with goods you ordered. It is placed on the top right hand corner next to date.

Do I need to separate invoice numbers if I return more then one item?

No, you do not need seperate numbers.

I sent my item back to you but I didn't put the invoice number on the outside of the package as you requested, will this cause a problem processing my return?
Lack of invoice on the outside of the package may result in delays of up to 30 days in processing the return.

What is the best method for me to return my items to you?
We strongly advise that you return items via registered mail or by any other means requiring signature on delivery.

I sent a product back for replacement. How long will it take until I get my replacement?
If the product is diagnosed as defective by our technicians, a replacement will be delivered to you within 3 working days after the testing and on condition that the item is in stock at our warehouse.

I have been sent the wrong item, how do I report this?
In the rare event that you have been sent the incorrect item then please send it back to us, to the address below or contact our Customer Service Department by email or by calling: 0191 420 7700

Computer Orbit
Returns Department,
400-408 Old Durham Road ,
Gateshead ,
Tyne & Wear.
NE9 5DQ

How do I return a product for replacement / refund?
You may contact our Customer Service Department by email or by calling: 0191 420 7700 or simply return it to us, to the the address below:

Computer Orbit
Returns Department,
400-408 Old Durham Road ,
Gateshead ,
Tyne & Wear.
NE9 5DQ